:root{--orange:#e94c16;--orange-vif:#f27200;--orange-clair:#ff8613;--ink:#212121;--texte:#5e5e5e;--gris:#929292;--gris-clair:#ced0d1;--fond:#f4f5f6;--carte:#fff;--vert:#2e9e5b;--rouge:#d64545}*{box-sizing:border-box;margin:0;padding:0}html,body{background:var(--fond);color:var(--ink);-webkit-font-smoothing:antialiased;font-family:Helvetica Neue,Helvetica,Arial,sans-serif}h1,h2,h3{text-transform:lowercase;letter-spacing:-.01em;font-weight:500}a{color:inherit;text-decoration:none}.page{max-width:1080px;margin:0 auto;padding:0 24px 64px}.topbar{justify-content:space-between;align-items:center;margin-bottom:8px;padding:20px 0 16px;display:flex}.brand{color:inherit;cursor:pointer;align-items:center;gap:14px;text-decoration:none;display:flex}.brand img{width:auto;height:44px}.brand h1{color:var(--ink);font-size:22px}.brand span{color:var(--orange)}.viewer{color:var(--texte);align-items:center;gap:12px;font-size:13px;display:flex}.role-chip{background:var(--orange);color:#fff;text-transform:lowercase;letter-spacing:.02em;border-radius:999px;padding:3px 10px;font-size:11px}.btn-ghost{border:1px solid var(--gris-clair);color:var(--texte);cursor:pointer;background:0 0;border-radius:8px;padding:6px 12px;font-size:13px}.btn-ghost:hover{border-color:var(--gris)}.vague-strip{background-image:url(/vagues.png);background-size:480px;border-radius:3px;height:6px;margin-bottom:28px}.grid{grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:20px;display:grid}.card{background:var(--carte);cursor:pointer;border-radius:14px;flex-direction:column;gap:14px;padding:22px;transition:box-shadow .15s;display:flex;box-shadow:0 1px 3px #21212112}.card:hover{box-shadow:0 4px 14px #2121211c}.card-head{justify-content:space-between;align-items:center;display:flex}.agent-name{font-size:19px}.agent-role{color:var(--texte);margin-top:2px;font-size:13px}.status{border-radius:999px;align-items:center;gap:7px;padding:4px 12px;font-size:12.5px;display:inline-flex}.status .dot{border-radius:50%;width:8px;height:8px}.status.actif{color:var(--vert);background:#2e9e5b1a}.status.actif .dot{background:var(--vert)}.status.pause{color:var(--texte);background:#92929224}.status.pause .dot{background:var(--gris)}.status.encours{color:var(--orange);background:#e94c161a}.status.encours .dot{background:var(--orange);animation:1.2s ease-in-out infinite pulse}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(1.4)}}.meta{color:var(--texte);flex-direction:column;gap:8px;font-size:13.5px;display:flex}.meta-row{justify-content:space-between;gap:12px;display:flex}.meta-row .k{color:var(--gris)}.meta-row .v{text-align:right}.err-badge{color:var(--rouge);font-weight:500}.ok-badge{color:var(--vert)}.progress{color:var(--orange);background:#e94c160f;border-radius:8px;padding:8px 12px;font-size:13px}.footer-note{color:var(--gris);text-align:center;margin-top:40px;font-size:12px}.login-wrap{grid-template-columns:1fr 1fr;min-height:100vh;display:grid}.login-visual{background:var(--orange);background-image:url(/vagues.png);background-size:cover}.login-panel{background:var(--fond);justify-content:center;align-items:center;padding:40px;display:flex}.login-box{flex-direction:column;gap:18px;width:100%;max-width:360px;display:flex}.login-box img{align-self:flex-start;width:auto;height:96px}.login-box h2{font-size:24px}.login-box p.sub{color:var(--texte);font-size:14px}.field{flex-direction:column;gap:6px;display:flex}.field label{color:var(--texte);text-transform:lowercase;font-size:12.5px}.field input{border:1px solid var(--gris-clair);color:var(--ink);background:#fff;border-radius:10px;padding:12px 14px;font-family:inherit;font-size:15px}.field input:focus{outline:2px solid var(--orange);outline-offset:0;border-color:#0000}.field select{border:1px solid var(--gris-clair);color:var(--ink);background:#fff;border-radius:10px;padding:10px 12px;font-family:inherit;font-size:13.5px}.field select:focus{outline:2px solid var(--orange);outline-offset:0;border-color:#0000}.toggle{color:var(--orange);cursor:pointer;background:0 0;border:none;padding:4px 0;font-family:inherit;font-size:12.5px}.toggle:hover{text-decoration:underline}.btn-primary{background:var(--orange);color:#fff;cursor:pointer;border:none;border-radius:10px;padding:13px;font-family:inherit;font-size:15px}.btn-primary:hover{background:#d6440f}.btn-primary:disabled{opacity:.6;cursor:default}.form-error{color:var(--rouge);font-size:13.5px}.form-ok{color:var(--vert);font-size:13.5px}@media (max-width:800px){.login-wrap{grid-template-columns:1fr}.login-visual{display:none}}.back-link{color:var(--texte);margin-bottom:20px;font-size:13px;display:inline-block}.back-link:hover{color:var(--orange)}.detail-grid{grid-template-columns:1fr 1fr;align-items:start;gap:20px;display:grid}@media (max-width:900px){.detail-grid{grid-template-columns:1fr}}.card.block{cursor:default}.block-title{text-transform:uppercase;letter-spacing:.04em;color:var(--gris);font-size:13px}.block-sub{text-transform:none;letter-spacing:0;margin-left:6px;font-weight:400}.block-sub-title{text-transform:uppercase;letter-spacing:.03em;color:var(--gris);margin-top:4px;font-size:12px}.block-desc{color:var(--texte);font-size:13.5px;line-height:1.5}.dim{color:var(--gris);font-size:13px}.mono{font-family:SF Mono,Menlo,Consolas,monospace;font-size:12.5px}.tool-list{color:var(--texte);flex-direction:column;gap:6px;font-size:13px;list-style:none;display:flex}.tool-list li:before{content:"· 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10px;font-size:12px}.block-title{align-items:center;gap:0;display:flex}.btn-danger{background:var(--rouge);color:#fff;cursor:pointer;border:none;border-radius:10px;padding:10px 16px;font-family:inherit;font-size:14px}.btn-danger:hover{background:#b93838}.btn-danger:disabled,.btn-primary:disabled{opacity:.5;cursor:default}.modal-overlay{z-index:50;background:#21212173;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal{background:#fff;border-radius:14px;flex-direction:column;gap:12px;width:100%;max-width:420px;padding:24px;display:flex;box-shadow:0 12px 40px #21212140}.modal h3{font-size:17px}.modal-actions{justify-content:flex-end;gap:10px;margin-top:6px;display:flex}.confirm-input{border:1px solid var(--gris-clair);border-radius:10px;width:100%;padding:10px 12px;font-family:inherit;font-size:14px}.confirm-input:focus{outline:2px solid 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12px;font-family:inherit;font-size:13px}.btn-danger-ghost:hover{background:#d645450f}.btn-danger-ghost:disabled{opacity:.4;cursor:default}.agent-access-panel{background:var(--fond);border-radius:10px;margin-top:10px;padding:14px}.agent-access-list{flex-direction:column;gap:10px;display:flex}.agent-access-row{border:1px solid var(--gris-clair);background:#fff;border-radius:8px;padding:8px 10px}.agent-access-check{color:var(--ink);cursor:pointer;align-items:center;gap:8px;font-size:14px;font-weight:500;display:flex}.agent-access-check input{cursor:pointer}.agent-dot{border-radius:50%;flex-shrink:0;width:9px;height:9px;display:inline-block}.agent-perm-chips{flex-wrap:wrap;gap:6px 14px;margin:8px 0 2px 26px;display:flex}.perm-chip{color:var(--texte);cursor:pointer;align-items:center;gap:6px;font-size:12.5px;display:flex}.perm-chip 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#00000026;font-weight:700;position:absolute}.agent-card{flex-direction:column;gap:14px;display:flex}.agent-card-head{align-items:center;gap:12px;display:flex}.agent-card-name{color:var(--ink);font-size:16px;font-weight:500}.agent-card-role{color:var(--gris);font-size:11.5px}.status-pill{border-radius:999px;align-items:center;gap:6px;width:fit-content;padding:4px 11px;font-size:11.5px;font-weight:500;display:inline-flex}.stat-chip{background:var(--fond);color:var(--texte);border-radius:7px;align-items:center;gap:5px;padding:4px 9px;font-size:11px;display:inline-flex}.mini-progress{background:var(--fond);border-radius:2px;height:4px;overflow:hidden}.mini-progress-fill{border-radius:2px;height:100%;transition:width .4s}.alert-badge{background:var(--rouge);color:#fff;border:2px solid #fff;border-radius:50%;justify-content:center;align-items:center;width:18px;height:18px;font-size:10px;font-weight:700;animation:1.4s ease-in-out infinite pulse;display:flex;position:absolute;top:-3px;right:-3px}.filter-bar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:18px;display:flex}.search-input{border:1px solid var(--gris-clair);min-width:200px;color:var(--ink);background:#fff;border-radius:10px;flex:1;padding:10px 14px;font-family:inherit;font-size:13.5px}.search-input:focus{outline:2px solid var(--orange);outline-offset:0;border-color:#0000}.filter-chip-row{flex-wrap:wrap;gap:8px;display:flex}.filter-chip{border:1px solid var(--gris-clair);color:var(--texte);cursor:pointer;white-space:nowrap;background:#fff;border-radius:999px;padding:8px 14px;font-family:inherit;font-size:12.5px}.filter-chip:hover{border-color:var(--gris)}.filter-chip.selected{background:var(--ink);border-color:var(--ink);color:#fff}.no-results{color:var(--gris);text-align:center;padding:40px 0;font-size:13.5px}.tab-bar{border-bottom:1px solid var(--gris-clair);flex-wrap:wrap;gap:4px;margin-bottom:20px;display:flex}.tab-btn{color:var(--texte);cursor:pointer;white-space:nowrap;background:0 0;border:none;border-bottom:2.5px solid #0000;align-items:center;gap:7px;margin-bottom:-1px;padding:10px 16px;font-family:inherit;font-size:13.5px;display:inline-flex}.tab-btn:hover{color:var(--ink)}.tab-btn.active{color:var(--ink);font-weight:500}.tab-panel{flex-direction:column;gap:20px;display:flex}.rpt-filters{flex-wrap:wrap;align-items:flex-end;gap:12px;display:flex}.rpt-filters .field select,.rpt-filters .field input{min-width:150px}.rpt-kpis{grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:10px;display:grid}.rpt-kpi{background:var(--fond);border-radius:12px;padding:13px 14px}.rpt-kpi .l{text-transform:uppercase;letter-spacing:.03em;color:var(--gris);margin-bottom:5px;font-size:11px}.rpt-kpi .v{letter-spacing:-.02em;font-size:26px;font-weight:500}.rpt-kpi.hot .v{color:var(--rouge)}.rpt-qrow{grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px;display:grid}.rpt-qt{border-radius:12px;padding:14px 16px}.rpt-qt .v{letter-spacing:-.02em;font-size:27px;font-weight:500}.rpt-qt .t{margin-top:4px;font-size:12px}.rpt-qt.tot{color:var(--orange);background:#e94c1614}.rpt-qt.ok{color:var(--vert);background:#2e9e5b1a}.rpt-qt.vol{color:#8a6600;background:#bf8e001a}.rpt-qt.conf{background:var(--fond);color:var(--texte)}.rpt-reco{flex-direction:column;gap:10px;display:flex}.rpt-reco li{color:var(--texte);padding-left:18px;font-size:13px;line-height:1.5;list-style:none;position:relative}.rpt-reco li:before{content:"";background:var(--orange);border-radius:50%;width:7px;height:7px;position:absolute;top:7px;left:0}.rpt-mgrid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:10px;display:grid}.rpt-mcard{background:var(--fond);cursor:pointer;border:1.5px solid #0000;border-radius:12px;padding:13px 14px}.rpt-mcard:hover{border-color:var(--gris-clair)}.rpt-mcard.on{border-color:var(--orange);background:#e94c160f}.rpt-mcard .mt{color:var(--texte);justify-content:space-between;margin-bottom:6px;font-size:12.5px;display:flex}.rpt-mcard .mv{letter-spacing:-.02em;font-size:22px;font-weight:500}.rpt-table-wrap{border:1px solid var(--gris-clair);border-radius:12px;max-height:420px;overflow:auto}.rpt-table{border-collapse:collapse;width:100%;font-size:12.5px}.rpt-table th{text-align:left;background:var(--fond);color:var(--gris);text-transform:uppercase;letter-spacing:.03em;padding:9px 12px;font-size:10.5px;font-weight:500;position:sticky;top:0}.rpt-table td{border-top:1px solid var(--fond);vertical-align:top;color:var(--texte);padding:9px 12px}.rpt-pill{white-space:nowrap;border-radius:999px;padding:3px 9px;font-size:11px;font-weight:500;display:inline-block}.rpt-pill.ok{color:var(--vert);background:#2e9e5b1a}.rpt-pill.bad{color:var(--rouge);background:#d6454514}.rpt-pill.warn{color:#8a6600;background:#bf8e001a}.rpt-pill.neu{background:var(--fond);color:var(--texte)}.int-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;display:grid}.int-card{background:var(--fond);border-radius:12px;padding:14px 16px}.int-card .l{text-transform:uppercase;letter-spacing:.03em;color:var(--gris);margin-bottom:6px;font-size:11px}.int-card .v{color:var(--ink);font-size:13.5px}.hist-row{border-top:1px solid var(--fond);justify-content:space-between;gap:12px;padding:10px 0;font-size:12.5px;display:flex}.hist-row:first-child{border-top:none}.hist-actor{color:var(--gris)}@media print{.topbar,.vague-strip,.back-link,.tab-bar,.toggle-row,.action-row,.footer-note,.modal-overlay,.no-print,.rpt-mcard .mt span,.toggle{display:none!important}body,.page{background:#fff!important}.page{max-width:100%;padding:0 12px}.card{break-inside:avoid;box-shadow:none!important;border:1px solid #ddd!important}.rpt-table-wrap{max-height:none;overflow:visible}a{text-decoration:underline}}.new-agent-card{border:1.5px dashed var(--gris-clair);text-align:center;min-height:180px;color:var(--gris);flex-direction:column;justify-content:center;align-items:center;gap:6px;font-size:12.5px;display:flex}.toggle-row{align-items:center;gap:12px;display:flex}.toggle-switch{cursor:pointer;border:none;border-radius:999px;flex-shrink:0;align-items:center;width:52px;height:30px;padding:3px;transition:background .2s;display:flex;position:relative}.toggle-switch.on{background:var(--vert);justify-content:flex-end}.toggle-switch.off{background:var(--gris-clair);justify-content:flex-start}.toggle-switch.running{background:var(--orange);justify-content:flex-end}.toggle-switch:disabled{opacity:.5;cursor:default}.toggle-knob{background:#fff;border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;display:flex;box-shadow:0 1px 3px #2121214d}.toggle-label{color:var(--ink);font-size:13.5px;font-weight:500}.toggle-sub{color:var(--gris);font-size:12px}.chip-row{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1.3px solid var(--gris-clair);color:var(--texte);cursor:pointer;background:#fff;border-radius:999px;align-items:center;gap:6px;padding:7px 14px;font-family:inherit;font-size:13px;transition:all .12s;display:inline-flex}.chip:hover{border-color:var(--gris)}.chip.selected{background:var(--orange);border-color:var(--orange);color:#fff}.chip.day{justify-content:center;min-width:40px;padding:7px 11px}.chip-remove{color:inherit;cursor:pointer;background:0 0;border:none;padding:0;display:flex}.hour-picker{align-items:center;gap:8px;display:flex}.hour-picker select{border:1px solid var(--gris-clair);border-radius:8px;padding:8px 10px;font-family:inherit;font-size:13px}.schedule-preview{background:var(--fond);color:var(--texte);border-radius:10px;padding:12px 14px;font-size:13px}.stepper{align-items:flex-start;display:flex}.step{flex-direction:column;flex:1;align-items:center;gap:8px;min-width:0;display:flex}.step-icon{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;transition:all .25s;display:flex}.step-icon.done{color:#fff}.step-icon.current{background:#fff;border-style:solid;border-width:2.5px}.step-icon.upcoming{border:1.5px solid var(--gris-clair);color:var(--gris);background:#fff}.step-label{text-align:center;padding:0 2px;font-size:10.5px;line-height:1.3}.step-label.current{color:var(--ink);font-weight:500}.step-label.upcoming{color:var(--gris)}.step-connector{flex:1;height:2px;margin:17px -2px 0;transition:background .3s}.stepper-caption{text-align:center;color:var(--gris);margin-top:14px;font-size:12px}